Web & Digital Business
Lead
Lead (Potential Customer)
A lead is someone who is interested in what you sell and gave you their contact info — they are a potential customer you can follow up with.
What it is
A lead is a person who has shown interest in a product or service and has shared their contact information with a business. This interest can come from many actions: filling out a form on a website, subscribing to a newsletter, downloading a free guide, requesting a quote, or signing up for a free trial. A lead is not yet a customer — they are a potential customer who has raised their hand and said "I might be interested." Businesses collect leads and then try to convert them into paying customers through follow-up, sales calls, or marketing campaigns.
Real-world examples
- A visitor lands on a software company's website, fills out a 'Request a Demo' form with their name, email, and company name — they are now a lead.
- Someone downloads a free e-book from a marketing agency's website in exchange for their email address — that email address is a lead.
- A potential customer clicks a Facebook ad for a gym and signs up for a 'Free First Class' offer — they become a lead for the gym's sales team.
- A real estate website offers a free home valuation tool. When someone enters their address and email to get results, they become a lead for the real estate agent.
Analogies
- A lead is like someone who walks into a car dealership and starts looking at the cars. They have not bought anything yet, but they are clearly interested. The salesperson's job is to talk to them and guide them toward a purchase — just like a business a lead toward becoming a customer.
- Think of a lead like a fishing bite. You cast your line (your website, ads, content), and a lead is when a fish bites — they are interested, but you have not reeled them in yet. Converting that lead into a customer is landing the fish.
- A lead is like a job application. The applicant (lead) has shown interest in the position and given you their information. Now it is up to the company (business) to evaluate them and decide whether to move forward — just as a business decides which leads to pursue.
Comparisons
Lead vs Contact
- A contact is anyone in your address book or CRM — it could be a supplier, a colleague, or an old friend. A lead is specifically someone who has shown interest in buying from you.
- All leads are contacts, but not all contacts are leads. A lead has expressed purchase intent; a contact is just someone you know.
- When a lead buys from you, they become a customer — but they stay in your CRM as a contact forever.
Lead vs Prospect
- A lead is anyone who has shown interest and shared contact info — the bar is low. A prospect is a lead that has been evaluated and seems likely to become a customer.
- Leads are at the top of the sales funnel; prospects are further down, after initial qualification.
- A business may generate 1,000 leads per month but qualify only 100 as real prospects worth pursuing.
Why it matters
Every sale starts with a lead. Without leads, a business has no one to sell to. Understanding leads is fundamental to digital marketing because most online business strategy — from landing pages and ads to email campaigns and SEO — is designed to generate leads. The quality and quantity of leads a business generates directly impacts its revenue. Knowing what a lead is helps you understand why businesses invest so much in websites, content, and advertising: they are all trying to attract leads and move them through the sales funnel toward becoming customers.
Related terms
- CRM — CRM (Customer Relationship Management)
- Funnel — Funnel (Sales/Marketing Funnel)
- Conversion — Conversion (Goal Completion)
- Landing Page — Landing Page